Objective                             Target Goal                           Outcome   Maintain or improve attending to task rating 80% 35% Attendance 90% 89% Time from referral to intake/60 days 100% 100% Follow up on Program Participant leaving the program  100% 100% Customer satisfaction: Production, community, volunteer 100% 100% Work/Skill building on site 65% 95% Work/Skill building in community 35% 5% Maintain or improve productivity ( Work activity skill program) 85% 36% Maintain or improve productivity  ( Pre-Vocational program) 50% 15% Program Participant satisfaction 100% 100% Stakeholder satisfaction 100% 90%

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